Connect@ADP

Insights that empower you and your workforce to be successful

Your Payroll Administrator: 5 Things You Need to Know

Posted by: on 20 June 2018 in HR, Human Capital Management, Payroll

A payroll administrator (PA) has an essential function in every business. These administrators help ensure that hours worked get recorded accurately, employees are paid on time and correctly, and the business is compliant with relevant taxes and other laws. In order to better understand what payroll administrators do and what motivates them, I recently spoke with Kelly Cardoza-Williams, who’s served as payroll manager at the Boston-based Dana Farber Cancer Institute for the last seven years.

Here are five things you should know about PAs:

  1. They Wear Several Hats

PAs are in a position that combines customer service with organizing payroll data and making sure that payroll systems are operating efficiently. As Cardoza-Williams explains: “I do customer support for employees, I analyze the payroll system, I manage staff [and] I answer questions as employees drop in. I organize and attend meetings, I keep up with regulatory and compliance issues, I work with auditors and sometimes I troubleshoot the IT system.” Her favorite part of the job is sitting down and educating employees about their pay and benefits.

  1. No Payroll Administrator Is Ever Out to Mess up Your Paycheck

When you or your employees find a payroll-related mistake, you shouldn’t approach your PA as if he or she is out to get you. “People can be upset when they come to us,” explains Cardoza-Williams. “We need to sit back and listen, put ourselves in the employee’s situation and look for opportunities to help them. But they need to look at us as people too, because we are. We’re not here to make life difficult for employees; it’s just the opposite, actually.”

  1. No News Is Good News for PAs

“When payroll is doing its job well, we often don’t hear anything,” explains Cardoza-Williams. “It’s often said that ‘payroll is a thankless job,’ and it’s true. You might hear 20 negative things and one positive thing. While an employee will definitely call us if their paycheck was wrong, nobody is calling us to say thanks that their paycheck was right. No news is good news. When the phone isn’t ringing, we’re doing things right.”

  1. PAs Have Deadlines and Need Your Help to Meet Them

Payroll is a collective business process that requires employees, managers and the payroll department to work together to share information and complete tasks on schedule.

“In terms of time reporting and time approvals, if employees aren’t adhering to the guidelines we’ve set, then that may keep us here later,” says Cardoza-Williams. “It’s not even a communication issue, because we send out notifications to people regularly. But someone may feel that other things are more important.” If you or your employees report your time in an inaccurate or delayed fashion, you may cause further delays and errors down the line.

  1. There’s a Payroll Employee Profile

Only certain types of candidates will truly thrive in the payroll department, according to Cardoza-Williams. “We need people who are detail-oriented and organized, who have the ability to analyze, who have an interest in the payroll field and are willing to keep up with new initiatives and who are also technically astute,” she says.

Now that you have a better understanding of what makes payroll administrators tick, you should be able to have a more rewarding and engaging working relationship with these administrators.

Cross-posted from ADP Spark

Your Payroll Administrator: 5 Things You Need to Know
By Chuck Leddy

(Visited 276 times, 1 visits today)

TAGS: Payroll Payroll Administration Payroll Processing Tax and Payroll Reporting

Post a response

what is hydroxychloroquine says
Suntysany says

chloroquine drugs https://hydroxychloroquinex.com/ plaquenil drug hydroxychloroquine medication

provigilcost says

modalert 200 modafinil price

modafinilvsadderall says

modafinil drug test provigil cost

does hydroxychloroquine work says
pharmaceptica.com says

tadalafil brands https://pharmaceptica.com/

hydroxychloroquine drugs says

hydroxycholorquin https://plaquenilx.com/# hydroxychloriqine

prednisolonetablets says
provigiluses says

buy modalert reddit buy modalert reddit

goodrxmodafinil says

how to get modafinil modafinil reddit

bactrim says

https://bactrimsulfamethoxazole.com/ trimethoprim sulfamethoxazole

accutane ipledge says

accutane before and after accutane medication

bactrim side effects says

sulfamethoxazole trimethoprim trimethoprim mw

buy accutane says

side effects of accutane https://genisotretinoin.com/

modafiniluses says

what is modafinil where to buy modafinil

cialis online says

https://cialiswithdapoxetine.com/ cialis coupon

LaltyKarcage says

https://chloroquine500mg.com/ hydroxychloroquine cost at costco

darielabfel says

darielavhko says

hydroxychloroquine coronavirus how to get hydroxychloroquine

darielaxsdw says

https://chloroquinestrx.com/ hydrochlor

LaltyKarcuit says

hydrochlor https://chloroquinemil.com/

darielapvta says

darielaytyo says

hydroxychloroquine and covid buy hydroxychloroquine canada

darieladzhg says

https://hydroxychloroquin1mg.com/ plaquenil hydroxychloroquine

darielaufwz says

clonopine meaning buy chloroquine

darielalldk says

darielaomib says

where can i buy hydroxychloroquine hydroxychloroquine online

darielafduf says

chloroquine structure antimalarial drugs hydroxychloroquine

darielavwjy says

plaquenil coupon hydrochloride cream

darielaetvd says

hydroxychloroquine where to buy https://hydroxywithchloroquine.com/

darielayuoe says

https://chloroquinesada.com/

LaltyKarqilp says

chloroquine for sale side effects of plaquenil

darielabdzp says

https://aralenphosphates.com/ plaquenil side effects mayo clinic

darielaftvq says

https://chloroquinesil.com/

darielatnjz says

plaquenil toxicity where can i buy hydroxychloroquine