Connect@ADP

Insights that empower you and your workforce to be successful

COVID-19: Now is the Time to Have a Clear Internal Communications Plan in Place

Posted by: The ADP Team on 18 March 2020 in Human Capital Management, Talent Management

As of March 18, 2020, there were 198,426 cases of COVID-19 worldwide and 193 in Philippines. Significant impact is anticipated for employers as the virus spreads both from a humanitarian support AND workplace perspective. During times of uncertainty, it is imperative for employers to have a plan in place to communicate directly and quickly with their key constituents – in this case, your employees.

Clear lines of communications should also be established with clients, partners and other stakeholders outside of your organization. The following guidelines are designed to help you identify communications needs and leverage best practices as we navigate the impact of COVID-19.

  1. Develop an internal communications plan to reach employees at all levels:
  • Have a plan and processes in place to reach all employees with important updates
  • Outline the communications channels to tap into to reach employees– i.e. email, Intranet postings, fliers, posters, videos, blog posts, FAQs and have a “source of truth” resource where employees can go to for the latest updates (this could be a company intranet site or a physical location such as a bulletin board)
  • Determine how you’ll reach disconnected employees – those without email or mobile access, those on leave of absence, and those who’ve accepted offers but not yet started their employment with your organization
  • Partner with legal, human resources (HR) and other key leadership for timely review and approval of all messaging and materials prior to distribution
  1. Designate a point person to stay on top of developments, manage the communication process, and receive and respond to employee concerns:
  • Ask employees with concerns to contact HR and provide contact information on how to reach them
  • Establish a line of communication for employees to submit questions related to prevention and preparedness measures, post answers to questions that may be of general interest
  • Establish go-to resources across the business to help distribute key messages and answer employee questions / concerns (i.e. this could encompass a team of HR representatives, key leaders in business units, and other change champions like office managers)
  1. Develop an external communications plan and outline how, when and what to communicate to constituents outside of your organization:
  • Work with your marketing, communications and / or public relations team(s) to develop a communications plan to address external constituents, including: news media, investors, clients, partners, analysts, etc.
  • Align external communications with internal communications messages (i.e. keep employees in the loop on what messages are being delivered externally)
  1. Carefully consider your messaging – state the facts, outline the impact, share safety measures:
  • Provide ongoing assurance that the organization is safeguarding employee health and safety in a manner that is appropriately respectful of everyone’s privacy
  • Review communications for content and tone – don’t trivialize or escalate employee concerns, and be sure to collect / respond to feedback from employees
  • Place links to official news sources such as the World Health Organization (WHO) or Centers for Disease Control (CDC) on your company Intranet or other channels
  1. Outline work-from-home, time-off, and travel policies – update on an as-needed basis:
  • Clearly communicate expectations and polices regarding working from home for eligible employees
  • Ensure employees are aware of any changes to your current travel policy
  • Remind employees of alternatives to in-person meetings such as conference calls, video conferences and online meetings
  1. Prepare HR partners, managers and leaders to respond and communicate to employees:
  • Provide FAQs, talking points and other information to arm go-to resources with facts and information for your employees
  • Redirect more complex questions to your HR team or representative
  1. Prepare client-facing team members with important information on business operations:
  • Develop and deploy information to your client-facing team members like service, sales and implementation with information on what this means and how it impacts / doesn’t impact client support

Organizations should carefully document their communications plan, take note of what communications channels, messaging and approach worked / didn’t work based on employee feedback, and then update their plan to use as a template in the future.

Original article by Spark

(Visited 197 times, 1 visits today)

TAGS: COVID-19 Employee Engagement internal communication

Post a response

plaquenil for sle says
side effects of accutane says

buy accutane isotretinoine

prednisoloneonline says

steroids prednisone prednisolone eye drops

modafinilsmartdrug says
bactrim dosage says

bactrim antibiotic sulfamethoxazole side effects

what is plaquenil says
Suntysany says

hydroxychloroquine malaria https://hydroxychloroquinex.com/ buy hydroxychloroquine canada hydroxyl chloroquine

pharmaceptica.com says

erectile function after urethralplasty https://pharmaceptica.com/

prednisoneforcats says

buy prednisolone online uk prednisone drops after cataract surgery

modafinil100mg says

provigil for depression provigil

provigil says

provigil for sale provigil online

bactrim and alcohol says

https://bactrimtrimethoprim.com/ bactrim side effects

cialis price says

cialis 20mg cheap cialis

prednisolonedosage says

prednisone brand name how does prednisone work

modalertreddit says

modafinil uses https://modafinilok.com/

accutane for acne says

accutane coupon how does accutane work

bactrim dosage says

trimethoprim sulfamethoxazole dosage https://bactrimtrimethoprim.com/

LaltyKarlwzd says

plaquenil para que sirve hydroxychloroquine vs chloroquine

darielagiuy says

hydroxychloroquine moa hydroxychloroquine and azithromycin

darielaotqx says

doctors for hydroxychloroquine hydroxychloroquine vs chloroquine

darielamycy says

chloroquine malaria quinine vs chloroquine

LaltyKarlwse says

plaquenil price plaquenil oct

darielaxujv says

darieladqqb says

https://aralenquinesop.com/ hydroxychloroquine dose

darielaoolu says

https://hydrochloroquineada.com/ hydroxychloroquine interactions

LaltyKarwiqs says

can i buy chloroquine over the counter hydroxychloroquine buy online

darielaitas says

darielawvhp says

can you buy hydroxychloroquine over the counter what does hydroxychloroquine do

Cmkobruib says

ivermectin poisoning in humans ivermectin for ticks

darielaiftj says

chloroquine otc hydroxychloride medicine

FnmkPhync says

ivermectin canine dosage ivermectin paste for humans

DmsAudic says

aetna rx pharmacy wg online pharmacy

LaltyKarzpqk says

chloroquine otc canada chloroquine otc canada

darielafhoy says
Cahubruib says

cialis 5mg daily cialis in vegas

RumbAudic says

canada drugs viagra buy viagra pharmacy 100mg

Dsnitani says

viagra overnight delivery usa buy viagra connect usa

darielatvyw says

darielatwdu says

chloroquine primaquine https://hydroxychloroquine20.com/

Hsngshurf says
SwhhCano says

canadian cialis viagra cialis samples

AnsnTriervems says

albuterol canadian pharmacy Kamagra Oral Jelly

KmsgPhora says

canadian compounding pharmacy toronto apollo pharmacy online

DsjgAudic says

prescription drugs ads Cardizem

AnsbPooro says

best viagra online where to buy viagra

FsjkPhync says

generic viagra online buy generic viagra online

RnsnAudic says

ivermectin injectable dose for goats ivermectin uses in humans

Cnsnbruib says

domperidone canada pharmacy hometown pharmacy

Dsnnitani says

ivermectin paste for cattle ivermectin for pig lice

Hmrmshurf says

topical ivermectin for humans can you use ivermectin on cats

SeehCano says

how to buy stromectol ivermectin dog

darielaxaqv says

aralen medicine buy plaquenil online

AsbfTriervems says

where to buy ivermectin for rabbits ivermectin for ducks

KhrfPhora says

ivermectin 3mg tab ivermectin rosacea

AannPooro says

ivermectin withdrawal time swine ivermectin dogs dosage

FnnkPhync says

online pharmacy neighbor rx pharmacy

DktkAudic says

ivermectin for chickens egg withdrawal liquid ivermectin dosage for humans

darielaedbo says

Cmembruib says

buy viagra 100mg uk price of viagra per pill

AsbdfTriervems says

what is cialis good for viagra or cialis or levitra

Dnsnitani says

where can i buy tadalafil online tadalafil (megalis-macleods) reviews

Dena Rivira says

Hi! I know this is somewhat off topic but I was wondering which blog platform are you using for this site? I'm getting fed up of Wordpress because I've had problems with hackers and I'm looking at options for another platform. I would be awesome if you could point me in the direction of a good platform.|

RrnbAudic says

bartell drug store pharmacy hours safeway pharmacy online

Hmsmshurf says

sildenafil viagra vardenafil levitra and tadalafil cialis tadalafil mail order

ShheCano says

sildenafil same as viagra what is sildenafil 20 mg

KvrdPhora says
AwnnPooro says

what is the difference between sildenafil and viagra? sildenafil teva

FnwnPhync says

viagra pills order online viagra online prescription